FAQ

This policy records the service commitments that apply to purchases from our store.

Do you charge for US shipping?

No. Standard shipping is free for all orders delivered within the United States.

How long will my order take?

Processing normally takes 1–2 business days, followed by about 4–6 business days in transit. A tracking number is provided after dispatch.

Can I return or exchange an item?

Yes. Eligible requests can be made within 30 days after delivery. We pay return shipping for both change-of-mind and quality-related requests, and no restocking fee applies. See the Refund Policy for exceptions and details.

When will a refund arrive?

After approval and issuance, most providers post the refund within 5–10 business days.

Where do you ship?

Orders are shipped only within the United States.

How should I choose or use a skincare item?

Review the ingredient list, directions, size, and safety information shown on the relevant product page. Follow the supplied directions and discontinue use if irritation occurs; seek professional advice when appropriate.

Contact details

Store: The Ordinary
Email: Support@Theordiuaryz.shop
Phone: (334) 771-9974
Postal address: 284 Atlantic Ave, Boston, Massachusetts, 02110, United States